Return and Refund Policy for AnaMalikaDecor.com

 

Last Updated: [21/12/2025]

1. Introduction

Thank you for shopping at AnaMalikaDecor.com. We strive to ensure your complete satisfaction with every purchase. This Return and Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for products purchased from our website, including international orders.

By making a purchase on our website, you agree to comply with and be bound by this policy.

2. Return Eligibility

2.1 Timeframe

You have 30 days from the date of delivery to initiate a return for most items. Some products may have different return windows as specified on their product pages.

2.2 Condition Requirements

To be eligible for a return, your item must be:

  • In the same condition you received it

  • Unused, with original tags and labels attached

  • In the original packaging with all accessories included

  • Undamaged and free of any alterations

2.3 Non-Returnable Items

The following items cannot be returned:

  • Custom-made or personalized items (unless defective)

  • Products marked as “Final Sale” or “Non-Returnable”

  • Gift cards

  • Opened or used items (unless defective)

  • Items damaged due to misuse or improper care

  • Items returned without original packaging

3. International Returns Considerations

Due to our worldwide shipping, please note:

  • Return shipping costs for international orders are the customer’s responsibility

  • Customs duties and import taxes for returned items are non-refundable

  • Return shipping methods must include tracking and insurance

  • Please indicate “RETURN” on customs forms to avoid additional charges

  • We are not responsible for returns lost in transit

4. Return Process

4.1 How to Initiate a Return

  1. Contact Customer Service: Email us at [returns@anamalikadecor.com] within 30 days of delivery

  2. Provide Information: Include your order number, item(s) to return, and reason for return

  3. Receive Authorization: We will email you a Return Merchandise Authorization (RMA) number and instructions

  4. Ship Your Return: Package the item securely with the RMA number clearly visible on the outside

4.2 Return Shipping

  • Customer pays return shipping unless the return is due to our error or defective product

  • We recommend using a trackable shipping service with insurance

  • Keep your shipping receipt until your return is processed

  • Return shipping costs are deducted from refunds for non-defective items

4.3 Return Address

Ship returns to:
[Your Return Address]
[Include any specific instructions for international returns]

5. Inspection and Processing

5.1 Receipt and Inspection

Once we receive your return, we will:

  1. Inspect the item(s) within 5-7 business days

  2. Verify the item meets our return conditions

  3. Notify you via email about the status of your return

5.2 Processing Time

  • Approved returns: Processed within 10 business days of receipt

  • Refunds: Issued to original payment method within 5-10 business days after approval

  • Exchange items: Shipped within 5-7 business days after approval

6. Refund Policy

6.1 Refund Method

Refunds are issued to the original payment method:

  • Credit/debit cards: 5-10 business days (depending on your bank)

  • PayPal: 3-5 business days

  • Other payment methods: Timeframe varies by provider

6.2 Refund Amount

Your refund will include:

  • Full purchase price of returned item(s)

  • Original shipping costs (only if the entire order is returned due to our error)

Your refund will NOT include:

  • Return shipping costs (unless return is due to our error)

  • Original shipping costs (for partial returns)

  • Any customs duties, taxes, or import fees

  • Restocking fees (if applicable for certain items)

6.3 Partial Refunds

We may issue partial refunds in the following cases:

  • Items returned with signs of use or damage

  • Missing parts or accessories

  • Items not in original condition

  • Only part of an order is returned

7. Exchange Policy

7.1 Exchange Options

We offer exchanges for:

  • Different size/color of the same item (subject to availability)

  • Defective items

  • Wrong items shipped

7.2 Exchange Process

  1. Follow the standard return process

  2. Specify you want an exchange and your preferred replacement

  3. We will ship the replacement once the return is received and approved

  4. Price differences will be charged/refunded as applicable

7.3 Exchange Shipping

  • We cover shipping for exchanges due to our error

  • Customer pays shipping for size/color exchanges

  • International exchange shipping costs are calculated based on destination

8. Defective or Damaged Items

8.1 Reporting Issues

If you receive a defective or damaged item:

  1. Contact us immediately (within 48 hours of delivery)

  2. Provide photos showing the damage/defect

  3. Do not dispose of any packaging materials

8.2 Resolution Options

We will offer one of the following for verified defects:

  • Full refund (including original shipping)

  • Free replacement (including shipping)

  • Store credit with bonus (e.g., 10% extra)

8.3 Manufacturer Defects

For items with manufacturer defects, we may:

  • Coordinate repairs with the manufacturer

  • Offer extended resolution options

  • Provide additional compensation

9. Wrong Item Received

If you receive the wrong item:

  1. Contact us within 7 days of delivery

  2. We will provide a prepaid return label

  3. We will ship the correct item immediately or upon return receipt (your choice)

  4. You may keep the wrong item in some cases (we will notify you)

10. Cancellations

10.1 Order Cancellation

  • Orders can be cancelled within 24 hours of placement if not yet processed

  • Contact us immediately for cancellation requests

  • Refunds for cancelled orders are issued within 5 business days

10.2 Custom Orders

Custom or made-to-order items cannot be cancelled once production has begun.

11. Store Credit

11.1 Issuance of Store Credit

Store credit may be issued in the following situations:

  • Customer preference

  • International returns where refund processing is complex

  • Partial refund scenarios

  • As goodwill compensation

11.2 Using Store Credit

  • Store credit is valid for 1 year from issuance

  • Can be used for any purchase on our website

  • Non-transferable and non-refundable

  • Multiple credits can be combined

12. International Considerations

12.1 Customs and Duties

  • Refunds do not include customs duties or import taxes

  • Customers are responsible for any return customs fees

  • Contact your local customs office for refund procedures on duties

12.2 Regional Restrictions

Some items cannot be returned to certain countries due to:

  • Import/export restrictions

  • Shipping carrier limitations

  • Local regulations

12.3 Return Shipping Methods

For international returns, we recommend:

  • Tracked and insured services only

  • Carrier options: DHL, FedEx, or national postal service with tracking

  • Declaring the correct value (original purchase price)

13. Special Circumstances

13.1 Holiday Period

Extended return period during holiday season:

  • Items purchased between November 1 and December 31 can be returned until January 31

  • Standard return conditions apply

13.2 Final Sale Items

Items marked “Final Sale”:

  • Cannot be returned, exchanged, or refunded

  • All sales are final

  • Defective items may be eligible for store credit

14. Gift Returns

14.1 Return Process for Gifts

  • Gift recipients can exchange items or receive store credit

  • Original purchaser receives refund to original payment method

  • Gift receipt required for returns without original order number

14.2 Gift Refunds

  • Refunds for gifts issued as store credit to recipient

  • Original purchaser can request refund to their payment method with proof of purchase

15. Processing Fees

15.1 Restocking Fees

  • Standard items: No restocking fee

  • Special order items: 15% restocking fee may apply

  • Large/bulky items: Fees may apply (specified at purchase)

15.2 Return Without Authorization

Items returned without RMA number:

  • Subject to 20% processing fee

  • Delayed processing (additional 14 days)

  • May be refused and returned to sender at customer’s expense

16. Disputes and Chargebacks

16.1 Communication First

We strongly encourage customers to contact us directly to resolve any issues before initiating chargebacks.

16.2 Chargeback Policy

Unjustified chargebacks will result in:

  • Automatic account termination

  • Blacklisting from future purchases

  • Collection of additional fees to cover processing costs

16.3 Resolution Process

If you’re unsatisfied with our resolution:

  1. Contact customer service for escalation

  2. Request manager review

  3. We will work with you to find a fair solution

17. Policy Changes

We reserve the right to modify this Return and Refund Policy at any time. Changes will be:

  • Posted on this page with updated “Last Updated” date

  • Effective immediately upon posting

  • Applied to purchases made after the change date

18. Contact Information

For return-related inquiries:

AnaMalikaDecor.com Returns Department
Email: info@anamalikadecor.com

19. Jurisdiction and Governing Law

This Return and Refund Policy is governed by the laws of Thailand.

20. Customer Responsibility

Customers are responsible for:

  • Ensuring return items are properly packaged to prevent damage

  • Using appropriate shipping methods with tracking and insurance

  • Understanding and complying with their country’s import/export regulations

  • Paying any applicable return shipping and customs fees

Important Notes:

  • This policy applies only to purchases made directly through AnaMalikaDecor.com

  • We are not responsible for returns lost or damaged in transit

  • All timelines are business days (Monday-Friday, excluding holidays)

  • We reserve the right to refuse returns that don’t meet our conditions

  • Special promotions may have different return terms (specified at time of purchase)

Thank you for shopping with AnaMalikaDecor.com. We value your business and are committed to ensuring your satisfaction with our products and services.